We build email marketing campaigns on Klaviyo, Mailchimp, or whatever platform you already use, so sends are triggered by what a customer did or needs, not a date on the calendar. Strategy, flows, campaigns, deliverability, and reporting. Based in Los Angeles, working nationwide.
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A customer who bought last week and someone who signed up two years ago get the identical email. One is ready to hear from you again, and the other unsubscribes.
A list that hears from you only when something's discounted learns to wait for the discount. The rest of the year, it forgets why it subscribed in the first place.
An email that never reaches the inbox still counts as sent. Most programs lose subscribers this way for months before anyone checks where the sends actually landed.
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We map who's on your list and what stage they're in: new, active, lapsed, or gone quiet. Every send gets built around that stage instead of one message to everyone.
01
Welcome, abandoned cart, browse abandonment, post-purchase, review requests, service reminders, and win-back, all triggered by what a customer actually does, so the message matches the moment.
02
Copy, design, and HTML built for your list, sent on a schedule that fits your business rather than a generic calendar. SMS gets added when a program needs it.
03
Authentication set up correctly, dead contacts cleaned out, and inbox placement checked on a real schedule. A list that isn't maintained starts landing in spam quietly, long before anyone notices.
04
Clicks, conversions, and revenue per recipient, checked against GA4 and your store where one exists. Open rate isn't reliable anymore, so we don't report it as a measure of success.
05
No blasting your whole list because it's the fifteenth of the month. We start with your customer's actual behavior, then build the sends that respond to it.
email that
shows up
on purpose
No blasting your whole list because it's the fifteenth of the month. We start with your customer's actual behavior, then build the sends that respond to it.
1
We start inside your list and your existing platform, or set one up if you're starting from zero. Authentication and list health get checked before anything new goes out.
2
Your list gets split by where each contact actually is: new, active, lapsed, or gone. Every flow and campaign matches that stage, not the list treated as one audience.
3
Flows go live first, since they run without anyone remembering to hit send. Campaigns and newsletters layer in once the automated foundation is catching what it should.
4
Subject lines, send times, and content get tested against real opens and clicks, then adjusted. What converts gets kept, and what doesn't gets rebuilt instead of repeated.
email that
shows up
on purpose
Contact Us
Strategy, segmentation, automated flows, campaigns and newsletters, deliverability, and reporting. SMS gets added when a program calls for it. Signup forms, popups, and list-growth tools are available separately through our web team, and don't require full onboarding into this service. Photo and video for campaigns run through Content Creation the same way.
Whatever you're already using. If you don't have one, we'll set you up on Klaviyo or Mailchimp, whichever fits your business and your list size. Either way, the platform subscription is billed directly to you, separate from our management fee.
Yes, when a program calls for it. Some clients need a faster channel for time-sensitive sends like restocks or appointment reminders, and SMS gets folded into the strategy rather than run as a separate, disconnected list.
That depends on your industry, your list size, and what your customers actually respond to. A performance shop and a law firm don't need the same cadence, and neither does copying a number from someone else's account. We set frequency after a call about your specific business, not before.
Yes, and it's common. We'll go through your existing list, flows, and sending history before changing anything, so you know what was working and why before we touch a single automation.
Every scope gets priced project by project, since a five-flow ecommerce program has nothing in common with a single monthly newsletter. The platform subscription is separate and billed to you directly. Tell us what you're trying to build and we'll price it from there.
Clicks, conversions, and revenue per recipient, checked against GA4 and your store's own numbers where one exists. Open rate gets skipped as a measure of success, since privacy features on major email apps load tracking pixels automatically and inflate the number regardless of who actually read the email.
Usually it's a mix of missing authentication and a list full of dead or unengaged contacts dragging down your sender reputation. We diagnose both, fix your SPF, DKIM, and DMARC setup, and clean the list. We can't guarantee inbox placement, since no agency controls a mailbox provider's filters, but we can fix what's actually causing the problem.
Usually, yes, if those contacts opted in and you're not currently sending to them consistently. A smaller, engaged list often outperforms a much bigger one that's never been maintained. We'll look at your actual numbers on the first call and tell you honestly if email isn't the right channel yet.
Only if you want to. Some clients review every send before it goes live, and others hand it over completely once they trust the copy and the strategy. We'll set whichever rhythm works for you at the start.
You do. The platform account, every contact, and every template we build stay yours if you ever leave, no exceptions and no holdback.
No. We only email people who opted in to hear from you, and we don't buy, rent, or import lists from anywhere else. Growing your list the right way takes longer, but it's the only way the numbers mean anything.
The first stretch goes to groundwork: getting your authentication right, cleaning the list, and building and launching your flows. Campaigns don't show a real trend until that's done, and testing needs a few full cycles of sends before we know what's actually working.
Wheels, tires, performance shops, and specialty repair make up most of the programs we run, since that's where our client base runs deepest. We also work in legal, healthcare, real estate, construction, manufacturing, home services, and B2B, sending opted-in newsletters and lead nurture instead of cold outreach. The mechanics of email work the same everywhere. What changes is how fast we pick up your customer's language.
No to location. We're based in Los Angeles and run programs for clients in other cities and states without any trouble. Six months is what we recommend, because the first part of that time goes into setup and cleanup, not results, and testing needs a few full cycles before we know which flows and sends are actually working. Cutting that short means judging the program before it had the data to prove itself.
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Tell us what you're sending now and we'll show you what it could be doing instead.
